FAQs

Domestic Order ( INDIA ) :

• Cash On Delivery ( COD )
• Prepaid ( Bank transfer / Credit card / Debit Card / Wallet ) Free Shipping.

International Order ( OVERSEAS ) :

• Cash On Delivery NOT Available.
• Courier charges apply on basis of country. Per kg 1750/- INR ( Regular Charges )

Domestic Order ( INDIA ) :

• Cash on delivery order take time 6-8 days time.
• Prepaid order take time 3-5 days.
• Note : Above time period is for city area and mega city. Village area and selected special area take time 3 days more than mention time period.

International Order ( OVERSEAS ) :

• Cash on delivery NOT AVAILABLE.
• Prepaid order take time 10-12 days.
• Note : Above time period is for city area and mega city. Village area and selected special area take time 4-5 days more than mention time period.

• Yes, you can give us order BUT Cash On Delivery service NOT available.
• You have to pay Prepaid Order only.

• Yes, you will get email of your placed / confirmed order. If you don’t get any confirmation then contact us within 24 hours of your placing order with your Order ID ( That will show on panel at the last step of placing order ).
• Our email and  WhatsApp number mentioned in contact us form.

• You can see option in bottom part of our website there is mentioned “Size Guide” option.
• Click on that option and there is available all size with guide.

Do not worry! You might be experiencing some slight delay in the updating of your order details to the ‘My Account’ section, for sometimes our systems are flooded with new orders. So please be patient—Your order details will be automatically updated soon.

• We are very happy to help you so you can contact us by email and Whatsapp within 24 hour of placing order.
• Our email and  Whatsapp number mentioned in contact us form

• Yes, you can cancel duplicate order.

Refund of your Duplicate order :

• Cash on Delivery : In this case you don’t have paid so no Refund but you have to inform us within 24 hours.
• Prepaid order by RazorPay : You will get refund with 2.5% deduct amount from your total amount of order because that is RazorPay transfer charges.
• Prepaid order by Stripe Gateway option : You will get refund with 8% deduct amount from your total amount of order because that is Payment Gateway transfer charges.

Cash on delivery Order :

• You can give order up to 5000 RS only. 
• Above 5000 Rs order you have to confirmation on Call or You have to pay rest of amount by Bank transfer, Google Pay, Paytm or PhonePe option. ( This procedure will follow after order placed. Our team will call you and assist you how you can placed order above 5000 Rs. )
• NOTE : Above details for Indian customer only because COD not available for International customer presently.

Prepaid Order :

• Yes, you can placed order. There is NO LIMIT for Domestic ( India ) order OR  International ( Overseas ) order.

Yes, you can give order from WhatsApp also. our WhatsApp Number working from 10:00 am to 06:00 pm.

Our Whatsapp number : +91-9824433277

• We strive to provide you with the best prices possible on products and/or services you buy from us, however, We do not guarantee that the price will be the lowest in the city, region or geography. Prices and availability are subject to change without any prior notice. The prices mentioned on the Site are not subject to comparison with the same or similar product(s) and/or service(s) available through any online or offline sale. The pricing is subject to our pricing policy and the prices shall be determined only at our sole discretion.
• While we strive to provide accurate product and pricing information, pricing or typographical errors may occur. In the event that a product is listed at an incorrect price or with incorrect information due to an error in pricing or product information, we may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. We will have the right to modify the price of the product and contact you for further instructions using the e-mail address or telephone number provided by you during the time of registration, or cancel the order and notify you of such cancellation. In the event that we accept your order the same shall be debited to your credit card account. The payment may be processed prior to our dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount will be reversed back to your credit card account. No refunds shall be applicable on the orders made by the User under the Cash on Delivery (“COD”) option.

Don’t worry. Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.

Sometimes there is no stock, product related issue or there is not available service to deliver courier there are multiple reason.

Amount that you have paid that will reverse in your bank account within 3 days. If you will not get then within 3 days you have to inform us on our Email or Whatsapp.

Domestic Order ( INDIA ) :

• Cash On Delivery ( COD ) : 6-8 days.
• Prepaid ( Bank transfer / Credit card / Debit Card / Wallet )  : 3-5 days.

International Order ( OVERSEAS ) :

• Cash On Delivery NOT Available.
• Stripe money : 10-12 days.

Customize product take 1 week for dispatch time. Above time period is after dispatching product.

• Yes

Domestic Order ( INDIA ) :

• Cash On Delivery ( COD ) : 6-8 days.
• Prepaid ( Bank transfer / Credit card / Debit Card / Wallet )  : 3-5 days.

International Order ( OVERSEAS ) :

• Cash On Delivery NOT Available.
• Stripe money : 10-12 days.

Customize product take 1 week for dispatch time. Above time period is after dispatching product.

• Each order is shipped only to a single address. However if you wish to ship products to different addresses, you may do so by placing multiple orders.

• We sent you automatically Tracking number after order has been shipped. ( Within 24 to 48 hours )
• We have mentioned header of website and bottom of website menu "Track  Order".
• Click on "Track Order" and give Order ID and Register Email ID.

• No, We don’t provide Return Facility.
• If there is damage then only you have to inform us within 24 hours of delivery.
• After confirmation in email or Whatsapp you can return us. We will provide confirmation code. With print of confirmation code that you have mention on courier with our address without any confirmation code we will not accept order.
• you have to send us courier as soon as possible.

• Return pickup service not available.
• Customer have to send courier near by courier office.

• If there is our fault then we will pay courier charges ( We will pay by Voucher in customer account. )
• If there is customer want to exchange and for that customer want to return on our address then customer have to pay courier charges.

• You have to inform us within 24 hours that you want to exchange order.
• Customer have to send courier back within 3 days. We know courier will not deliver within 3 days at our address but we need confirmation as you have sent within 3 days so send tracking slip in email or Whatsapp within 3 days.

• After deliver your exchange order customer have to follow all steps in WhatsApp for new exchange order.

• Exchange items are shipped within 24 hours after the item returned has passed quality checks.

• Presently, We don’t have any reverse pickup service available

• For all self-shipped returns, you will be reimbursed INR 100 towards your shipping costs as a voucher which can be used for future purchase on our website. The same is subject to your returns being inspected and quality checked on receipt in our warehouse.

• You can choose to get your refund in the following ways:

1. Cash refund via bank transfer into your account for all COD orders
2. Google Pay, Paytm and Bank Transfer available.

• No. Shipping charges are non-refundable.

• No, you will not get total amount refund. ( Customer want full refund then 40%  Amount will deduct and then 60% Refund. )
• If you gave payment by ( This amount will deduct in defective piece only - Stitching is wrong and size is wrong is not called Defective. )

1. Cash on delivery ( COD ) : 200 Flat deduct.
2. Stripe : 8% Deduct Currency Transfer Fees
3. Phone Pe : 2.5% Deduct Transfer Charges

• Note : Presently, For International customer we don’t have Return and Exchange policy.

• Return time period : Within 24 hours inform us and then 3 days time period to share tracking slip in Whatsapp or Email.
• Exchange time period : Within 24 hours inform us and then 3 days exchange time. New order will placed after receiving your order.
• Refund time period : After receiving Package on our warehouse Refund will procedure within 3 days.

Domestic Order ( INDIA ) :

• Cash On Delivery ( COD )
• Prepaid ( Bank transfer / Credit card / Debit Card / Wallet ) Free Shipping.

International Order ( OVERSEAS ) :

• Cash On Delivery NOT Available.
• Stripe option ( May Apply convert currency charges )

• Yes, It is trustful to do with our payment options. We are doing this business in offline market from 2014. Tanhai has respect as well as trust in textile market business.
• To make sure that our customers’ shopping experience is private, safe and secure, all Credit Card, Debit Card and Net Banking transactions are processed using a secure encrypted connection to keep your transaction details confidential at all times.
• We don’t store any type of your payment information data in our website.

• If your card is debited and no order placed, no need to panic at all!
• Please check your bank/credit card account, as if the money is debited on a failed transaction, it will be rolled back into your account within 7 business days. The time taken can vary from bank to bank and we, unfortunately, won’t be able to expedite this. Please contact your bank for updates.
• If the transaction is successful and the money has been credited to our account we would initiate a refund within 3 days of your request.

• Credit cards are charged just before statements are sent out.
• The results of the charge are included directly in the statement of your bank.

• Please do not reload, refresh or use the back browser button while payment is in progress.
• Be informed that there is a certain time limit of 30 minutes to complete your payment.
• Please make sure there is sufficient funds and card limits for the transaction before making your purchase.
• Having difficulties with the online payment please contact us.

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being canceled shall include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or any defect regarding the quality of the product. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order.

In case of requests for order cancellations, we reserve the right to accept or reject requests for order cancellations for any reason. As part of usual business practice, if we receive a cancellation notice and the order has not been processed/approved by us, we shall cancel the order and refund the entire amount. A request for cancellation of order shall be valid and accepted only if they are made within 24 (twenty-four) hours of making the order on the Site. We will not be able to cancel orders that have already been processed or orders for which a request for cancellation is made after the expiry of 24 (twenty hours) from making the order. We have the full right to decide whether an order has been processed or not. The User agrees not to dispute the decision made by us and accepts our decision regarding the cancellation.

• You can go in your my account panel and there is option cancel order.
• If you don’t find then you can contact us within 24 hours only.
• After dispatching order we cannot cancel order.

• No, After dispatching you cannot cancel order

• You will get refund in your choosing payment gateway as you used.
• You can exchange with other product amount will be adjust.
• ( If you bought less price and now you want high price product then other rest of amount you have to pay by bank transfer and online payment method.)
• ( If you bought high price and now you want less price product then other rest of amount we will reverse in your bank account that you have used. )
• For Exchange you have to tell us while we inform you on call or Whatsapp regarding placing order product is stock out or cancelled.

• We provide best rate with discount on bulk order as wholesale price So, We DON’T have any Return, Refund and Exchange policy.
• If damage then you can inform us within 24 hours after delivery by WhatsApp or email.
• Customer have to pay one side charge and one side next courier charge we will pay.

You can contact us on WhastApp : +91-9824433277 or Email : Tanhaiindia@gmail.com